Data Deletion & Disconnection

1. Request deletion or an export

Email support@getsmartprofit.com with the subject “SmartProfit data deletion” or “SmartProfit data export”. Tell us the account email, store domain or advertising-account identifier needed to locate the records, and whether you want one integration, one store, or the whole account removed. You can request an export before deletion.

We verify your identity and authority proportionately before disclosing or deleting information. Do not send passwords, access tokens, full card numbers or identity documents unless specifically and securely requested. You do not need to keep an active paid subscription to exercise a privacy right.

2. Stop access to Shopify, TikTok or Meta

• Shopify: uninstall SmartProfit through your Shopify admin’s app settings. Shopify may send uninstall and privacy events, which we handle according to the applicable platform requirements.
• TikTok Ads: revoke SmartProfit’s authorization in the relevant TikTok for Business/API for Business app-authorization settings, or contact us for help identifying the authorized application.
• Meta Ads: remove SmartProfit from the relevant Meta business-integration or app-permission settings, or request disconnection from us.

Provider menu names can change. Revocation stops future authorized access and may make reports incomplete. It does not automatically erase previously imported reporting history or delete the original records on Shopify, TikTok or Meta. Request deletion separately if that is what you want.

3. What happens after a request

After verification, we identify the scope, stop the relevant ongoing access and delete or return personal data as applicable. We confirm the outcome or explain any lawful restriction. We respond without undue delay, normally within one month; where the law allows an extension, we explain the reason within that month.

Records required for accounting, legal obligations, security incidents or legal claims may be retained only for those purposes and for the applicable period. Restricted backup copies follow the relevant retention cycle and must not be put back into routine use without applying the deletion again. See Retention.

4. Shopper information and subscriptions

If you bought from a merchant using SmartProfit, contact that merchant about your order or privacy request. It normally controls the customer information; we assist under its lawful instructions and applicable platform privacy processes. You may still contact us for help routing a request concerning information we process.

Deletion, disconnection and subscription cancellation are separate actions. If you also want paid service to end, say so in your request or cancel through the billing channel. We do not make a privacy request conditional on resolving a billing dispute. Our Refund & Cancellation Policy explains the 14-day trial and 72-hour unintended-charge refund.